1. Purpose and Application
These terms are intended to explain the rules and conditions that apply when users access, browse, or use this website and related services.
They apply to all visitors, registered users, and customers who place orders through the website.
By using the website, users acknowledge and agree to the arrangements described on this page.
2. User Responsibilities and Service Scope
Users are expected to use the website in a lawful manner and to provide accurate, complete, and up-to-date information when placing orders or making enquiries.
We provide services related to product display, order processing, and customer support using reasonable care and skill.
Service availability may be affected by technical issues, maintenance, or circumstances beyond reasonable control.
3. Product Information, Availability, and Pricing
Product descriptions, specifications, availability, and prices are presented to support informed purchasing decisions.
While reasonable efforts are made to ensure accuracy, errors or updates may occur.
We reserve the right to correct errors, update information, or adjust availability and pricing where necessary, including after an order is placed but before it is confirmed.
4. Orders and Payments
Payments may be completed at checkout using the following credit or debit cards:
Visa.
Mastercard.
JCB.
Diners Club.
Payments are processed through a secure third-party payment system.
Full card details are not stored directly, helping to reduce the risk of unauthorised access.
Payment options and processing arrangements applicable to transactions are outlined elsewhere on this website.
5. Shipping and Delivery
All orders are shipped free of charge.
No minimum purchase amount is required.
Orders are processed and prepared for shipment within 48 hours after order confirmation.
Orders placed after 17:00 on a business day are processed starting from the next business day.
Orders placed on public holidays or outside business hours are processed on the next business day.
Business days refer to Monday to Friday, excluding public holidays.
Orders are delivered through third-party logistics service providers.
After dispatch, delivery is generally completed within 7–10 days, subject to reasonable variations due to location, weather, or carrier operations.
If delivery time significantly exceeds the expected timeframe, customers are encouraged to contact us, preferably by email.
Full details are available here: Shipping Policy.
6. Order Cancellation
Orders placed within 48 hours of purchase and not yet shipped may be cancelled upon request and will proceed to the refund process.
Orders that have already been shipped or were placed more than 48 hours ago cannot be cancelled.
Once an order has entered the shipping process or exceeded the allowable cancellation period, cancellation is no longer available due to processing and logistics arrangements. In these situations, customers are encouraged to receive the item and submit a return request in accordance with the applicable return and refund arrangements.
Cancellation requests should be submitted by email as the preferred contact method.
Phone enquiries may be used as a supplementary option during business hours.
To allow efficient review, customers should provide relevant order details, including:
The order number.
Payment confirmation or other related order information.
Detailed conditions and procedures are explained on the Order Cancellation Policy page.
7. Returns and Refunds
Return services are available for eligible orders.
Exchange services are not offered.
Furniture items are typically large and involve specialised handling and higher logistics costs. Inventory structure and availability may also vary. For these reasons, direct exchanges are not supported. Where applicable, items may be returned for a refund, and customers may place a new order if an alternative product is required.
Orders cancelled within 48 hours of purchase and before shipment are eligible for a full refund.
Refunds are issued using the original payment method.
Orders placed more than 48 hours ago or already shipped cannot be cancelled. In such cases, customers are advised to receive the product and submit a return request within the applicable return period.
Return requests must be submitted within 30 days of receiving the product.
Items must be unused, in good condition, and suitable for resale.
All original accessories, manuals, and included items must be returned together with the product.
Returns may not be accepted if items show signs of misuse, improper handling, customer-caused damage, or if the request is submitted outside the allowed timeframe.
A return label is included with the original shipment and should be used for eligible returns.
Returns due to a change of mind may result in deductions, such as the original shipping cost.
Returns related to product defects or delivery damage do not incur return fees.
Items damaged by the customer or not meeting return conditions are not eligible for a refund.
Processing timelines and cost responsibilities are explained in detail on the Returns, Exchanges and Refund Policy page.
8. Privacy and Data Handling
Personal information is collected, used, stored, and protected in accordance with applicable privacy and data protection laws.
Data handling practices are aligned with the principles described on the Website Privacy Policy page and support order fulfilment, customer support, and legal compliance.
9. Governing Law and Dispute Resolution
These terms are governed by the laws of Australia.
Any disputes arising from use of the website or related services are to be addressed in accordance with Australian law and applicable consumer protections.
Nothing in these terms limits or excludes rights provided under Australian Consumer Law.
10. Contact Information
For questions about these terms or website use, users may contact us during business hours.
Business Hours: Monday to Friday, 09:00–17:00
Email: payments@loftgetio.com
Phone: +81 (704) 131 12 92
Address: W1227, 1-4 NISHIHIRANUMA-CHO, NISHI-KU, YOKOHAMA, KANAGAWA 220-0024, JAPAN
loading
