Contact Us

1. Purpose of This Page

• This page may be used for enquiries related to orders, delivery, returns, refunds, and general support.

• Communication is handled in an information-focused and professional manner.

2. Customer Support Availability

• Customer support is available on business days, Monday to Friday, 09:00–17:00.

• Enquiries received outside business hours are reviewed and handled on the next business day.

3. Service and Support Coverage

• Services and delivery support are provided for orders within Australia.

• When contacting us, providing relevant order information is recommended to help improve response efficiency.

4. Contact Information

Email is the preferred contact channel. Phone support is available as a supplementary option during business hours.

Email: payments@loftgetio.com
Phone: +81 (704) 131 12 92
Address: W1227, 1-4 NISHIHIRANUMA-CHO, NISHI-KU, YOKOHAMA, KANAGAWA 220-0024, JAPAN