1. Scope of Application
This document applies to all users who visit, browse, or use website services.
It covers interactions related to website functionality, online services, customer support, and order transactions.
By accessing or using the services, users acknowledge the practices described here.
2. Information Collection and Cookies
Personal information may be collected directly when users place orders, submit enquiries, or contact customer support.
Technical information may be collected automatically through cookies and similar technologies.
Cookies are used to support core website functions, improve user experience, and enable basic traffic and usage analysis. Their use is disclosed in a transparent manner and follows applicable consent requirements.
3. Use and Sharing of Information
Collected information is used for order processing, delivery coordination, customer support, and fulfilment of legal obligations.
Information may be shared with third-party service providers such as payment processors, logistics partners, or technical support providers, only where necessary.
Any sharing is limited to what is required for the relevant purpose and follows data minimisation principles.
Personal information is not sold or shared for unrelated commercial purposes.
4. Data Storage and Cookie Management
Personal information is stored using reasonable technical and organisational safeguards designed to reduce the risk of unauthorised access, loss, or misuse.
Information is retained only for as long as necessary to fulfil its intended purpose or to meet legal requirements.
Users have the right to be informed about the use of cookies and may manage or restrict cookies through browser settings.
Restricting cookies may affect certain website functions or user experience.
5. User Rights
Users may request access to personal information held about them.
Users may request correction or deletion of inaccurate or outdated information.
Users may withdraw consent or request restrictions on certain data handling activities, where applicable.
Requests may be submitted using the contact details provided below and will be handled within a reasonable timeframe.
6. Legal Basis for Data Handling
Personal information is handled based on lawful grounds, including user consent, performance of a contract, compliance with legal obligations, and legitimate interests.
7. Updates
This document may be updated from time to time to reflect changes in legal requirements or operational practices.
Updates apply from the date they are published on the website.
8. Contact Information
Business Hours: Monday to Friday, 09:00–17:00
Email: payments@loftgetio.com
Phone: +81 (704) 131 12 92
Address: W1227, 1-4 NISHIHIRANUMA-CHO, NISHI-KU, YOKOHAMA, KANAGAWA 220-0024, JAPAN
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