Order Cancellation Policy

1. Cancellation Eligibility

• Orders placed within 48 hours of purchase and not yet shipped may be cancelled upon request and will proceed to the refund process.

• Orders that have already been shipped or were placed more than 48 hours ago cannot be cancelled.

Once an order has entered the shipping process or exceeded the allowable cancellation period, cancellation is no longer available due to processing and logistics arrangements. In these situations, customers are encouraged to receive the item and submit a return request in accordance with the applicable return and refund arrangements.

2. How to Request a Cancellation

• Cancellation requests should be submitted by email as the preferred contact method.

• Phone enquiries may be used as a supplementary option during business hours.

To allow efficient review, customers should provide relevant order details, including:

• The order number.

• Payment confirmation or other related order information.

3. Review and Processing

• Cancellation requests are reviewed promptly after receipt.

• Order status is assessed to determine whether the request meets the applicable conditions.

• Customers will be informed of the outcome as soon as the review is completed.

4. Refund Arrangement

• Approved cancellations are refunded using the original payment method.

• Refunds are initiated within 3 business days after confirmation.

• The time required for funds to appear in the customer’s account depends on the processing policies of the relevant bank or payment provider.

5. Contact Information

Business Hours: Monday to Friday, 09:00–17:00
Email: payments@loftgetio.com
Phone: +81 (704) 131 12 92
Address: W1227, 1-4 NISHIHIRANUMA-CHO, NISHI-KU, YOKOHAMA, KANAGAWA 220-0024, JAPAN