Payment Methods

1. Accepted Payment Methods

Payments may be completed at checkout using the following credit or debit cards:

• Visa.

• Mastercard.

• Discover.

• JCB.

• Diners Club.

2. Payment Processing and Security

• Payments are processed through a secure third-party payment system.

• Full card details are not stored directly, helping to reduce the risk of unauthorised access.

3. Charges and Amounts

• Orders are charged based on the final amount displayed at checkout.

• Any additional fees applied by banks or card issuers are determined by those institutions and are outside our control.

4. Failed or Unsuccessful Payments

• If a payment is not successful, customers may retry the transaction or use a different supported card.

• For assistance with payment-related issues, customers are encouraged to contact support by email as the preferred option. Phone support is available as a supplementary channel during business hours.

5. Contact Information

Business Hours: Monday to Friday, 09:00–17:00
Email: payments@loftgetio.com
Phone: +81 (704) 131 12 92
Address: W1227, 1-4 NISHIHIRANUMA-CHO, NISHI-KU, YOKOHAMA, KANAGAWA 220-0024, JAPAN