Australian Consumer Law
1. Application of Australian Consumer Law
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Australian Consumer Law applies to furniture products and related services supplied to consumers in Australia.
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The rights described here apply regardless of any additional terms or arrangements offered through this website.
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These protections are provided by law and apply to eligible consumer transactions.
2. Consumer Guarantees
Under Australian Consumer Law, consumers are entitled to certain guarantees, including but not limited to:
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Products must match their description and be of acceptable quality.
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Products must be reasonably fit for their intended purpose.
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Products must be delivered within a reasonable timeframe.
These guarantees apply in addition to any arrangements described elsewhere on this website and align with the principles reflected in return and refund arrangements.
3. Faulty Products and Remedies
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If a product has a major issue, consumers may be entitled to a replacement or a refund, and may also be entitled to compensation for reasonably foreseeable loss or damage.
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If a product has a non-major issue, consumers may be entitled to a repair or another appropriate remedy within a reasonable time.
The type of remedy available depends on the nature of the issue, as determined under Australian Consumer Law.
4. Relationship With Other Website Terms
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Rights provided under Australian Consumer Law cannot be excluded or limited by any other terms on this website.
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Any return, refund, or after-sales arrangements are offered and applied within the framework of Australian Consumer Law and do not override statutory rights.
5. Exercising Consumer Rights
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Consumers who believe their rights under Australian Consumer Law may apply are encouraged to contact us for assistance.
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Enquiries are reviewed in a reasonable and practical manner, with reference to applicable legal requirements.
6. Contact Information
Business Hours: Monday to Friday, 09:00–17:00
Email: payments@loftgetio.com
Phone: +81 (704) 131 12 92
Address: W1227, 1-4 NISHIHIRANUMA-CHO, NISHI-KU, YOKOHAMA, KANAGAWA 220-0024, JAPAN